Returns & Exchanges at Hoops Heaven
We want you to be 100% satisfied with your gear, which is why we offer a 30-day return policy on all unworn sneakers and apparel. Simply ensure all items are returned in their original packaging with tags attached to receive a full refund.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Gear
Place the items in their original shoe box or packaging, ensuring all tags are intact, and secure them inside a sturdy shipping carton.
Label and Ship
Attach the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned merchandise, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing